Privacy Policy

Skywave Social — Social Media Strategy Studio

1. Introduction

Skywave Social (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or engaging our services, you agree to the terms of this policy.

2. What Data We Collect

We may collect and process the following personal data:

• Name 
• Email address 
• Phone number (if provided) 
• Business information 
• Enquiry details submitted via forms 
• Payment details (processed securely via third-party providers — we do not store this directly) 

3. How We Collect Data

We collect data when you:

• Book a Strategy Session 
• Submit an enquiry via our website 
• Make a payment via Stripe (or similar provider) 
• Communicate with us directly 
• Engage our services 

4. How We Use Your Data

We use your data to:

• Deliver Strategy Sessions and services 
• Communicate with you regarding enquiries or bookings 
• Process payments 
• Improve our services and website performance 
• Maintain internal records 

5. Legal Basis for Processing

We process personal data under the following legal bases:

• Contract — to deliver services you have requested 
• Consent — where you voluntarily provide your information 
• Legitimate Interest — to operate and improve our business 

6. Data Sharing

We may share your data with trusted third-party providers, including:

• Payment processors (e.g. Stripe) 
• Scheduling platforms (if used) 
• Website and hosting providers 

All third parties are required to handle your data securely and in compliance with GDPR.

We do not sell or rent your personal data.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your data against:

• Unauthorised access 
• Loss or misuse 
• Alteration or disclosure 

8. Data Retention

We retain personal data only for as long as necessary to:

• Deliver our services 
• Comply with legal and accounting obligations 
• Resolve disputes and enforce agreements 

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data 
• Request correction of inaccurate data 
• Request deletion of your data 
• Restrict or object to processing 
• Request transfer of your data (data portability) 

To exercise any of these rights, please contact:

📧 billing@skywavesocial.com

10. Cookies

Our website may use cookies and similar technologies to:

• Improve user experience 
• Analyse website performance 

You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on our website.

13. Contact

For any questions regarding this Privacy Policy:

📧 billing@skywavesocial.com
🌐 www.skywavesocial.com